FAQ- Table Of Contents
- How do I contact you?
- What is your Privacy Policy?
- What is your Satisfaction Guarantee/Return Policy?
- What methods of payment does STAMP ON THIS!
LLC
accept?
Can an International order be placed from Canada, Mexico or
Overseas?
Are your bags any
different than those I purchase at my local store?
Does STAMP ON THIS!
LLC offer
a volume discount?
What is the backorder policy?
When is STAMP ON THIS!
LLC closed during the
year?
What is the STAMP ON THIS!
LLC
shipping policy?
How do I
contact STAMP ON THIS! LLC?
We are located in the Mountain time zone.
Our toll free
phone number is: 1-866-841-3013.
We are available from 9:30AM-3:00PM, M-F (school hours) to answer the
phone directly. There is voicemail on the line, which allows you to leave
a message 24 hours/ 7 days a week. Messages are checked frequently, every
day. We do return calls during the day, in the evening hours and on
weekends. Just leave a detailed message, your name, your phone number, time
zone and a good time to
call you back. Calls originating in the Denver metropolitan area can dial
303-670-3013. Our Fax Number is: 303-670-8939. This service is
available both during business and evening hours.
Our address is:
STAMP ON THIS! LLC
PO BOX 3973
Evergreen, CO 80437-3973
All correspondence, including check and money order payments can be sent to this
address. Our E-Mail address is:
You may send your ideas and comments
to ideas@stamponthis.com. Any product or order
inquiry can be sent to customerservice@stamponthis.com.
We check both boxes frequently throughout each day.
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Our privacy policy is plain and simple. Your information stays with us.
We value your privacy. Your personal information, including name, address,
e-mail address and credit card information will not be sold, rented or shared
with any 3rd party organization. For your security in transmitting data to
us, any information you provide is directed through a SSL (secure socket layer)
encryption software. This ensures that no one can capture the information
during your on-line session with us.
We want you to be 100% pleased with your merchandise from STAMP ON THIS!
LLC. Call us directly, toll free, at 1-866-841-3013 or mail us
at customerservice@stamponthis.com with
"PROBLEM" in the title of the note. We will work with you to
rectify the issue. If you simply want to return the merchandise for a full
refund, you must do so within 15 business days. Products must be returned
unopened, in their original packaging. Please place "Do Not Bend"
liberally on the package as to prevent folding damage in transit. Seconds
program merchandise is purchased "as is" with a no return policy.
On all orders placed within the USA, STAMP ON THIS! LLC accepts personal
checks, money orders, Visa, Mastercard and Discover.
If you are using a
credit card for payment, you have the choice of: 1) faxing your card
information to us, 2) calling our toll free number to provide the information to
us or 3) using our secure server to complete your order. If you call
and receive voicemail, please leave your name, time zone, phone number and a
good time for us to call you back. That information helps eliminate
playing phone tag, allowing us to get your package in the mail faster.
If you are paying by check or money order, instructions and all
necessary STAMP ON THIS! LLC address
information can be found near the top of your e-mail invoice copy. This
e-mail copy of your order, with payment instructions, is sent once the order is
placed from the website. If you are
placing your order from Canada, Mexico or Overseas please see the information
directly below.
Yes, we accept International orders. All payments must be received in
US dollars. Payment methods include: credit cards (Visa/Mastercard) and Paypal.
Please DISREGARD the shipping amounts printed on your order. You will NOT be
charged the order total that appears on your order. If using a credit card, complete your order on-line using
direct credit card entry via our secure server. We manually process credit
cards, here on premise. Your card will not be charged until we complete
the process detailed below. If using Paypal, select the "Credit Card by phone"
option when completing your order. This will place your order in a
"hold" status until we complete the process detailed in the next paragraph. We will advise you, via e-mail, of the order's actual mailing weight
and postage options available to you. Actual postage will be charged via
the United States Postal Service rates for the delivery method you choose, to
the country in which you reside. For the convenience of our
Canadian
and British customers, we provide
postal tables for your review. They regrettably are not integrated into our
shopping cart at this time.
Please mail us at
customerservice@stamponthis.com
with any questions you might have.
STAMP ON THIS! LLC purchases bags directly from
manufacturers that print on the bags for their clients. That means that
these bags are "less coated" and more readily accept ink than many bags that can
be purchased at your local store.
STAMP ON THIS! LLC offers a 10% volume discount off any order of 50 items or more
excluding shipping and tax. Click here to see an example of how our volume discount is calculated.
STAMP ON THIS! LLC makes every effort to have a complete stock of inventory
on hand. Due to suppliers backorder policies,
there are certain items that don't come in promptly when we order. This situation occurs most
often with tags.
We will notify you immediately, via e-mail, if a backorder situation exists. You can
then decide if you want to remove the item from your
order or if you want us to complete your order (minus the item) and then send
the missing item at a later date when it is replenished in inventory.
STAMP ON THIS! LLC is closed two times during the year. We close for 10 days starting just
before July 4th and again for 7 days starting 2 days before Christmas. Our bulletin board will post our closing well in
advance of the time so that orders can be placed accordingly. We take this time to relax with family and enjoy visitors.
TIMING
 STAMP ON THIS! LLC works to ship all packages within 48 hours of order placement,
excluding weekend orders and when we are closed during the year (see above
bullet). You will be notified
if order volume increases prevent that from happening. We are a small business. On low order volume days, your order may ship the very
same day! We can not guarantee, however, that it will occur every time you order. Please use 48 hours plus appropriate Priority/Parcel
shipping time estimates to get your order there on time. Priority Shipping times run 2-4 days. Parcel Shipping times run up to
9 days. Express Mail can be requested, please call our toll free line
1-866-841-3013 to organize it.
COST
We do our best to reduce the postage cost anyway we can. Note that your order status will always state
"pending". That is because we do not use an automated gateway to process your credit card via the secure server. This
allows us to use bubble envelopes or USPS flat rate boxes to reduce your order postage accordingly.
Sometimes to utilize the flat rate boxes, we split the order into multiple parcels which still yields savings to you. If you notice rounding differences with flat rates boxes, we use those extra few cents to offset package
insurance costs. For your information; at an order weight of 3 pounds up
to 4 pounds, parcel post shipping equals flat rate box priority shipping.
In that case, we will always use the flat rate box to speed up shipping time.
Anything 4 pounds or more begins to save you money with use of the flat rate
box. All of these postage savings are NOT stated on the website, but done
manually by us when processing your order. They will be hand calculated
and highlighted on your order receipt. DELAYS
It is also worth noting that the US Postal service is extremely reliable MOST of the time in meeting their service
delivery agreement. There are times that they DO NOT MEET it and we can not
be held responsible. Also, starting from Thanksgiving weekend until
January 31st the Post Service volume is double to triple normal! In the latter part of November & December the system
is filled with Holiday gifts and January traffic is filled with
gift returns. This means that regular delivery times can be TWICE AS LONG AS
NORMAL. We post this information on our bulletin board during the Holiday
season, but it is good to note that your packages will be delayed from the
normal delivery times.
Copyright © 2001 [STAMP ON THIS! LLC]. All rights reserved.
Revised:
04/02/08.
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